At Bridgecastle Health Clinic, we are proud of our high standards and our quality of service. The majority of our customers are very happy with the services that they receive from us. However, there may be rare occasions where a customer is not satisfied and may wish to complain about a service or a product.
For any complaints, please contact the Superintendent Pharmacist via telephone or email.
Name of Superintendent Pharmacist: Basim RAHBI
Telephone: 0117 4526817
Email: basimrahbi@hotmail.com
We will acknowledge your complaints within 72 hours and aim to resolve the matter within 7 to 14 days of receipt. In a few cases, this timeline may be exceeded, but we will inform you of the progress throughout the period. In the majority of cases, however, the issue is resolved in a matter of days.
The contact details for the BNSSG ICB to be included in your complaints policy are
0117 900 2655 or 0800 073 0907 (freephone)
Email: bnssg.customerservice@nhs.net
Write to:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
Floor 2, North Wing
100 Temple Street
Bristol
BS1 6AG
